Return and replacement policy

Before returning or replacing an item, please read through our return and replacement related Frequently Asked Questions (FAQs) on this page, to make sure your purchased item is eligible for return.

You have 3 calendar days after item delivery, to notify us that you want to return your product. If your item meets all the requirements, your return can be initiated by calling our Customer Service at 88018

  • Step 1: Check if your product meets all the conditions for returning a product.
  • Step 2: Contact eorange.shop Customer Service to submit a complaint / request for return.
  • Step 3: Fill in the return form given with the invoice.
  • Step 4: Choose your preferred method of product return when you call Customer Service..
  • Step 5: Your returned product will go through a Quality Check.
  • Step 6: If validated, you will get product Return / Replacement.
NOTE:

You must show the original Customer Copy of the Invoice to authenticate your purchase, at the time of handing over the product.

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